Frequently Asked Questions
1. Where do you ship?
We currently ship within Switzerland and Australia only.
Delivery Time:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time (Switzerland): 4–9 business days
- Transit Time (Australia): 4–9 business days
- Total Delivery Time: 6–12 business days
Order Cutoff Time: 2:00 PM (GMT+01:00) Central European Standard Time (Paris)
2. Do you offer free shipping?
Yes. We offer free shipping on all orders with no minimum purchase required.
3. What is your return policy?
We offer a 30-day return policy from the date you receive your item, regardless of your location.
Items must be unused, unworn, with tags, and in original packaging. Proof of purchase is required.
Return shipping costs are the responsibility of the customer.
To start a return, contact us at: contact@macravogue.com
4. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you.
If approved, refunds are processed within 10 business days to your original payment method.
5. What items cannot be returned?
- Perishable goods
- Custom or personalized products
- Personal care goods
- Hazardous materials
- Sale items
- Gift cards
6. What payment methods do you accept?
We accept:
- American Express
- Visa
- Mastercard
- Discover
All prices are listed in AUD.
7. Is my payment secure?
Yes. Our website uses 128-bit SSL encryption to protect your personal and payment information.
We are PCI DSS compliant.
We do not store your full credit card details. We can only see billing details and the last 4 digits of your card.
8. What happens if my package is lost or damaged?
Please contact us immediately at contact@macravogue.com.
We will work with the carrier to investigate and resolve the issue as quickly as possible.
9. What are your business hours?
Monday to Friday | 9:00 AM – 2:00 PM (GMT+01:00) Central European Standard Time
Weekends | Closed
We aim to respond to all inquiries within 24 hours.
10. How can I contact Macravogue?
Company Address (Switzerland):
Ulmenstrasse 11
4563 Gerlafingen
Solothurn
Switzerland
Warehouse Address (Australia):
8 Juniper Dr
Greenbank, QLD 4124
Australia
Phone: +41 778091830
Email: contact@macravogue.com