At Macravogue, we aim to provide a clear and transparent return process. This policy outlines your rights and our procedures regarding returns and refunds.
Return Period
You have the right to request a return within 30 days from the date of delivery.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Unused and in the same condition as received
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact us at contact@macravogue.com.
After your request is reviewed and approved, we will provide:
- Return instructions
- The appropriate return address
Items sent back without prior approval may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs
- If the item is defective, damaged, or incorrect, return shipping costs will be covered by Macravogue
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at contact@macravogue.com.
We will review the issue and provide a suitable resolution, such as a replacement or refund, at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g. food, plants, flowers)
- Custom or personalized products
- Personal care items (e.g. beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure about eligibility, please contact us before initiating a return.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please:
- Return the original item
- Place a new order separately
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days after approval
Please note that your bank or payment provider may require additional time to process the refund.
Contact Information
Store Name: Macravogue
Registered Address:
Ulmenstrasse 11
4563 Gerlafingen
Solothurn
Switzerland
Warehouse Address:
8 Juniper Dr
Greenbank, QLD 4124
Australia
Phone: +41 77 809 18 30
Email: contact@macravogue.com
Business Hours
Monday to Friday: 09:00 – 14:00 (CET)
Saturday & Sunday: Closed
We aim to respond to all inquiries within 24 hours on business days.